Overview
At True Pharmacy (www.truepharmacy.ie) we respect your rights. We do not require you to provide personal information unless you wish to avail of additional features or services. Where data is submitted it will be used for the stated purpose and any reasonably incidental purposes only.
This starts with making sure that you get meaningful choices about how and why data is collected and used, and ensuring that you have the information you need to make the choices that are right for you across our products and services.
If you do not agree with or you are not comfortable with any aspect of the Privacy Statement, you can discontinue use of the website.
We are working to get your trust by focusing on five key privacy principles:
Control:
| We will put you in control of your privacy with clear choices.
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Transparency:
| We will be transparent about data collection and use so that you can make informed decisions.
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Security:
| We will protect the data that you entrust to us via strong security and encryption.
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Strong Legal Protections:
| We will respect your local privacy laws and fight for legal protection of your privacy as a fundamental human right.
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Benefits to you:
| When we do collect data, we will use it to benefit you and to make your experiences better. |
These principles form the foundation of True Pharmacy's approach to privacy and will continue to shape the way we build our products and services. On the rest of this website, you’ll find links to more information and controls so that you can make the right decisions for you.
Changes to our Privacy Statement
We reserve the right to modify this Privacy Statement at any time. Each time you use this website you shall be bound by the then current Privacy Statement and accordingly you should review the Privacy Statement each time you use this website. This is a live document, under regular review. This policy was last updated in July 2021.
What Kinds of Data Does True Pharmacy Collect?
You have the opportunity to send us information via this website, such as through the contact us pages or any other area where you may send emails or provide feedback. By choosing to participate in these, you might provide us with some personal information. This information may include your name, email, telephone number or other social media contact methods. The purpose of collecting this information is so we can contact you regarding any questions you may have asked or to provide you with other information that may be relevant to you or your business in the form of announcements, newsletters or press releases.
This information will only be used by us for:
- The purpose for which it was provided by you and any reasonably incidental purposes;
- Verification purposes and statistical analysis; and
- Marketing and administration purposes.
People who send us information
Any information sent to us either by email or any other electronic means such as social media, including any attachments, may be monitored and used by us for reasons of security and for monitoring compliance with our data protection policy. Electronic communication monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any information you send to us is within the bounds of the law. Unsolicited material of a criminal nature will be reported to the relevant authorities and blocked.
We may use and analyse your information to:
- Process the goods and services you’ve bought from us, and keep you updated with your order progress
- Keep you informed generally about new products and services (unless you choose not to receive our marketing messages)
- Provide the relevant service or product to you.
- Contact you with offers or promotions based on how you use our products and services.
- Bill you for using our products or services.
- Respond to any questions or concerns you may have about using our products or services
- Protect our systems and manage the volume of texts and other use of our systems.
- Understand how you use our products and services. That way, we can develop more interesting and relevant products and services.
- Carry out research and statistical analysis including to monitor how customers use our products and services on an anonymous or personal basis
- Prevent and detect fraud or other crimes, recover debts or trace those who owe us money
- Provide aggregated reports to third parties (such reports do not contain any information which may identify you as an individual).
- We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need it. We’ll also keep some personal information for a reasonable period after the provision of products and services has finished – just in case you decide to use our services again.
Children's Privacy Protection
We understand the importance of protecting children's privacy in the interactive online world. This Website is not designed for or intentionally targeted at children 13 years of age or younger. It is not our policy to intentionally collect or maintain information about anyone under the age of 13.
Removal or Alteration of Personal Data
You have the right to be given a copy of information held by us about you. We will provide the requested information to you within 30 calendar days of the receipt of a valid request in writing. You have the right to access your data and to have any inaccuracies in the details we hold corrected. You also have the right to have the information erased if we do not have a legitimate reason for retaining same. We will agree to any such valid requests within 30 calendar days of receipt of a valid request in writing. Please send all requests in writing to the Data Protection Officer (DPO), True Pharmacy, 6 Bath Avenue, Dublin 4, D04 V8N8. Telephone: (01) 668 4730 Email: customerservice@truepharmacy.ie
We reserve the right to request you to provide additional information in order to enable us to identify your personal data and/or to verify your identity.
Consent
When you choose to fill our website feedback form you consent to the use of that information as set out in this statement. We will always communicate any changes made to our statement to ensure that you are always informed on how your information is used and why.
Security
We take our security responsibilities seriously, employing the most appropriate physical and technical measures. We review our security policy regularly.
Job Postings & Application
True Pharmacy may decide to advertise job openings on their website.
Job Applicants, Current & Former Employees of True Pharmacy
True Pharmacy is the data controller for the information you provide during the process unless otherwise stated. If you have any queries about the process or how we handle your information please contact us at customerservice@truepharmacy.ie
What will we do with the information you provide to us?
All of the information you provide during the process will only be used for the purpose of progressing your application, or to fulfil legal or regulatory requirements if necessary. We will not share any of the information you provide during the recruitment process with any third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format. We will use the contact details you provide to us to contact you to progress your application. We will use the other information you provide to assess your suitability for the role you have applied for.
What information do we ask for, and why?
We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. The information we ask for is used to assess your suitability for employment. You don’t have to provide what we ask for but it might affect your application if you don’t.
Application Stage
We ask you for your personal details including name and contact details. We will also ask you about your previous experience, education, referees and for answers to questions relevant to the role you have applied for. Our recruitment team will have access to all of this information.
Conditional Offer
If we make a conditional offer of employment we will ask you for information so that we can carry out pre-employment checks. You must successfully complete pre-employment checks to progress to a final offer. We are required to confirm the identity of our staff, their right to work in Ireland and seek assurance as to their trustworthiness, integrity and reliability. You may therefore be required to provide:
Proof of your identity
You may be asked to attend our office with original documents, we will take copies.
Proof of your qualifications
You may be asked to attend our office with original documents, we will take copies.
We may contact your referees, using the details you provide in your application, directly to obtain references.
If we make a final offer, we will also ask you for the following:
- Bank Details - To process salary payments.
- Emergency Contact Details - So we know who to contact in case you have an emergency at work.
How long is the information retained for?
If you are successful, the information you provide during the application process will be retained by us as part of your employee file for the duration of your employment plus 6 years following the end of your employment. If you are unsuccessful at any stage of the process, the information you have provided until that point will be retained for 12 months from the closure of the campaign. Information generated throughout the assessment process, for example interview notes, is retained by us for 12 months following the closure of the campaign. Equal opportunities information is retained for 12 months following the closure of the campaign whether you are successful or not.
Links to Other Websites
truepharmacy.ie may sometimes contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Please be aware we are not responsible for the privacy practices of other sites. Therefore, True Pharmacy cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites.
Contact Details
If you have any questions about this Privacy Statement, our practices relating to the website or your dealing with the website you can contact us at dataprotectionofficer@truepharmacy.ie or write to us at: Data Protection Officer (DPO), True Pharmacy, 6 Bath Avenue, Dublin 4, D04 V8N8. Email: customerservice@truepharmacy.ie